Policies

Please review the policies below before placing an order.

Some items are offered on a preorder basis. Preorder items are produced after the preorder window closes.

Estimated production and shipping timelines are listed on each product page

Preorder timelines are estimates and may vary slightly due to production or logistics

Payment is collected at checkout to secure your order

All preorder sales are final once the preorder window closes

Orders ship to the address provided at checkout

Once shipped, you will receive a confirmation email with tracking information

Shipping timelines vary based on location and carrier

We are not responsible for delays caused by carriers, customs, or incorrect shipping information. All orders are insured if an order is lost please contact the carrier directly.

International customers are responsible for any duties, taxes, or import fees imposed by their country.

Due to the limited and made-to-order nature of our releases:

All sales are final

We do not offer returns, refunds, or exchanges

Please review product descriptions and size guides carefully before purchasing

If your item arrives damaged or defective, contact us within 7 days of delivery so we can assist.

Sizing information is provided on each product page. Measurements are approximate and may vary slightly due to the production process.

We are unable to accommodate size changes once an order is placed. If you need to request a different size the initial order will be cancelled.

If you experience an issue with your order, please contact us at orders@culrogue.com and include:

Order number

Description of the issue

Photos, if applicable

We aim to respond within 1–2 business days.

Orders cannot be cancelled or modified once placed

Please double-check all details before completing checkout

Privacy
We respect your privacy and are committed to protecting your personal information.

We collect only the information necessary to process orders, provide customer support, and improve your experience

Personal data may include your name, email address, shipping address, billing information, and order history

Payment information is processed securely through trusted third-party payment providers and is never stored on our servers

We do not sell, rent, or trade your personal information. Your data may be shared only with service providers essential to operating our business (such as payment processors, shipping carriers, and email services).

By using this site, you consent to the collection and use of information as outlined above.